Privacy Policy

The information we collect depends on how you interact with us and which services you use. It may include:

• Contact and account details, such as your name, business name, job title, email address, telephone number, and account credentials where an account is provided.
• Inquiry and request details, including the information you submit when requesting a consultation, quote, proposal, or support.
• Communications, such as emails, call details, messages, feedback, and records of our correspondence.
• Service-related information, including information customers provide or make available so we can perform staffing, customer support, ecommerce, call-center, or back-office tasks. The specific information varies by engagement.
• Technical, device, and usage information, such as IP address, browser type, device information, referring pages, pages visited, and general interaction data that may be collected when you use our website.
• Cookie information, where cookies or similar technologies are used, as described below.

We may use information to:

• Respond to inquiries, requests, and support needs.
• Provide, administer, and manage our services.
• Conduct staffing and support operations for customers.
• Improve our website, workflows, and services.
• Send service, account, or administrative updates.
• Maintain security and help prevent misuse or fraud.
• Comply with applicable legal obligations and protect our rights, users, customers, and others.

We may disclose information only as reasonably needed for the purposes described in this policy, including to:

• ✓Authorized personnel who need access to perform their roles and support service delivery.
• ✓Service providers that support hosting, communications, business operations, security, or other functions, subject to appropriate arrangements where applicable.
• ✓Customers and customer-designated parties when processing information under client direction to deliver contracted services.
• ✓Parties to a business transaction where a merger, acquisition, financing, reorganization, or transfer of assets is considered or completed.
• ✓Authorities or other parties when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate misuse, or enforce agreements.

TryVirtualSupport operates from Indore, India. Information may be accessed, stored, or processed in India and in other locations where our customers, personnel, or service providers operate. Privacy laws may differ between locations. Where applicable, we use reasonable safeguards appropriate to the information and the processing involved.

We retain information for as long as reasonably needed to provide and manage services, maintain business and transaction records, meet legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. The appropriate period depends on the type of information, the context in which it was collected, and applicable requirements. When information is no longer needed, we may delete, anonymize, or securely dispose of it as appropriate.

Our website or communications may include links to websites, platforms, or services operated by others. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review their privacy information before providing personal information.

Our website and services are intended for businesses and are not directed to children. If you are a parent or guardian and believe a child has submitted personal information to us, please contact us at ankit@tryvirtualsupport.com so we can review the situation and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. We will post the revised policy on this page and update the effective date above. We encourage you to review this page periodically.